Under the Food Hygiene Rating (Wales) Act 2013 businesses not happy with their rating have the right to reply and the right of appeal.
Read business guidance from the Food Standards Agency
Right to reply
A right to reply gives food business owners an opportunity to explain what measures they have taken to address any food safety issues found during an inspection.
Right of appeal
A business can appeal if it feels the food hygiene rating score is unjust or does not accurately reflect the conditions found at the time of the inspection.
Appeals must be made within 21 days of receiving the notification of the rating, including weekend and bank holidays.
If you do not make an appeal the score awarded will be published on the Food Standards Agency food ratings site.
Appeals will be considered by a food hygiene enforcement officer who has not been involved in the assessment of the rating that is being appealed.
You will be notified of the result within 21 days from the date that the appeal was received by the local authority.
Once you have been notified of the result of your appeal, your rating will be published online and you will have to display the food hygiene rating sticker issued.
Request a new inspection
A business can apply to have their hygiene rating re-assessed at a cost of £160 which must be paid before the inspection is carried out.
When a re-rating application is received the council will issue an invoice.
When payment has been received a re-rating inspection will take place within three months of the date of payment.
Email the completed requests for appeal and re-rating inspections to firstname.lastname@example.org or post to:
Principal Environmental Health Officer, Public Protection and Environmental Services, Newport City Council, Civic Centre, Newport NP20 4UR